Managed IT

Managed IT Services

Managed IT services are a cost-effective way to keep your IT infrastructure and applications stable, cost-effective, and relevant to changing business needs.

Peafowlsoft, an IT company with over 6 years of experience, is a dependable provider of remote monitoring, management, and evolution services for on-premises and cloud infrastructures, as well as help desk services.

IT Infrastructure Components Our Managed IT Services Address

Peafowlsoft can handle all of your IT infrastructure components’ daily monitoring and management, as well as long-term optimization and evolution. We manage the entire IT infrastructure as a whole or any of its individual components.

Components of Our Managed IT Services

Our managed IT services cover a wide range of tasks, from remote infrastructure monitoring to cloud service management and configuration. Depending on your specific needs, we will gladly provide you with a tailored offer that includes any service component in any combination.

Consulting on IT infrastructure

Analyzing the state and problems of the IT infrastructure and making recommendations
Roadmap for IT infrastructure optimization and migration
Providing advice on how to reduce the cost of IT infrastructure.

IT service desk

Implementation of effective SOPs and ITSM processes.
Resolving reported incidents
Management of user satisfaction ratings.
Upkeep of the user knowledge base

Cybersecurity

Using the SecOps approach, providing security advice.
IT infrastructure and application security testing (security audit, compliance testing, vulnerability assessment, penetration testing).
Stress testing (simulated DoS/DDoS attacks).

IT infrastructure monitoring

24/7 monitoring to avoid downtime.
Troubleshooting incidents (service not available, app bugs, security issues, etc.) and analyzing their root causes.

Network Operations Center (NOC)

NOC setup and introduction of efficient workflows and policies.
24×7 network monitoring, health checks, incident resolution.

Applications and app infrastructures

Application monitoring, performance management, troubleshooting, enhancement, integration and optimization.

IT infrastructure design

Designing a new IT infrastructure or its components.

Cloud migration

Planning and executing application and data warehouse migration to the cloud.

Cloud usage optimization

Optimizing cloud resource consumption to reduce cloud costs.

Administration of IT infrastructure

Regular software configuration and updates, as well as user administration.
Server, network, cloud, and on-premises data centre management, as well as cloud services.
Administration of virtual desktops.
Vulnerability analysis, vulnerability scanning
Regular compliance auditing and reporting (HIPAA, GDPR, PCI DSS, FDA, etc.)

Development infrastructures

Setting up CI/CD pipelines, development and testing environments.

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Our Methodology for Managed IT Delivery

Customized customer communication

Analyzing the information requirements of each stakeholder.
Discussing how to best communicate information to each stakeholder (communication means, level of detail, frequency of updates, timing, etc.).
Sharing relevant project status information on a regular basis.

Collaboration based on KPIs

To track the quality of the services we provide, we define tailored sets of business and IT goals.

1.The help desk

First-responder advantage.
Customer Satisfaction Rating (CSAT).
Rate of resolution
Call abandonment rate

2.Cybersecurity

Networks/software/devices are being monitored.
Incidents have been identified.
Incidents have been resolved.
Response time to an incident.

3.Application assistance

Application accessibility.
Requests for application changes were fulfilled.
Backlog of application change requests
Key application stakeholders are pleased.
User satisfaction with the application.

Consistent and comprehensive reporting

We ensure service transparency by submitting regular reports on:

Achievement of team productivity and service quality KPIs.
Use of resources (actual versus planned).
Actual project problems or potential risks.
Revised risk management strategy, acceptability of the risks.

Quarterly improvements in service delivery

Regular roadmap revision (stated business needs vs. current business needs; value we bring vs. the highest possible value).
Proactivity in terms of adding improvements or competitive advantages to the service.

Comprehensive knowledge transfer

Detailed process descriptions and policies regulating IT service provisioning.
Knowledge transfer to your in-house architects, developers, testers, DevOps engineers, IT support specialists, DBAs, and security administrators.

Flexibility in cooperation models

Complete managed IT services: taking the whole responsibility for your IT infrastructure component(s). We can also manage other IT services vendors of yours.
Co-managed cooperation model: cooperating with your internal IT infrastructure department or other IT services vendors.

How Much Will Your Managed IT Services Cost?

Per-ticket pricing

Best for: L1, L2 support, security management.
At the start of cooperation, we define the ticket cost, and you get charged based on the volume of incidents we resolve monthly.

Fixed monthly fee

Best for: L3 support (defect fixes, minor functional changes), security management.
You pay in advance at a reduced hourly rate for a bunch of hours during which we deliver continuous support.

Time & Material (hourly billing)

Best for: Evolution of applications and/or IT infrastructure components (introducing substantial changes or adding new functionality)
You receive the end-of-the-month invoice based on the hours or efforts reported per month.

Mixed model (fixed monthly fee )

Best for: long-term cooperation entailing miscellaneous services.
You can combine different pricing models best fitting the required activities comprising your service suite.

The costs will also depend on:

The service package (continuous monitoring and troubleshooting, L1-L3 help desk, migration, etc.).
IT infrastructure type (cloud, on-premises).
IT infrastructure complexity.
SLA package (time coverage, number of issues included) and target KPIs.
We will be pleased to provide a customized estimate for you.

TESTIMONIAL

WHAT OUR CLIENTS SAY

PeafowlSoft offers a high caliber of resources skilled in Microsoft Azure .NET, mobile and Quality Assurance. Over the past three years, EET was very pleased with the service provided by PeafowlSoft development teams and executive management.

EET English

India

Peafowlsoft proved to be a professional service provider from the outset. We appreciate their proactive approach and ability to suggest improvements to a prospective solution on both architectural and business levels.

Melbourne Gardening Services

Australia

Peafowlsoft developers proved themselves to be Android experts. They advised and successfully lead the way from end to end through the technical challenges and considerations with development of the Android app.

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