Managed IT Services

Managed IT services are a cost-effective way to keep your IT infrastructure and applications stable, cost-effective, and relevant to changing business needs.

Peafowlsoft, an IT company with over 6 years of experience, is a dependable provider of remote monitoring, management, and evolution services for on-premises and cloud infrastructures, as well as help desk services.

Managed IT Services_managed-it

IT Infrastructure Components Our Managed IT Services Address

Peafowlsoft can handle all of your IT infrastructure components’ daily monitoring and management, as well as long-term optimization and evolution. We manage the entire IT infrastructure as a whole or any of its individual components.

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Components of Our Managed IT Services

Our managed IT services cover a wide range of tasks, from remote infrastructure monitoring to cloud service management and configuration. Depending on your specific needs, we will gladly provide you with a tailored offer that includes any service component in any combination.

Consulting on IT infrastructure

  • Analyzing the state and problems of the IT infrastructure and making recommendations
  • Roadmap for IT infrastructure optimization and migration
  • Providing advice on how to reduce the cost of IT infrastructure.

Consulting on IT infrastructure

IT service desk

    Tech support at the L1, L2, and L3 levels:

  • Implementation of effective SOPs and ITSM processes.
  • Resolving reported incidents
  • Management of user satisfaction ratings.
  • Upkeep of the user knowledge base

IT service desk

Cybersecurity

  • Using the SecOps approach, providing security advice.
  • IT infrastructure and application security testing (security audit, compliance testing, vulnerability assessment, penetration testing).
  • Stress testing (simulated DoS/DDoS attacks).

Cybersecurity

IT infrastructure monitoring

  • 24/7 monitoring to avoid downtime.
  • Troubleshooting incidents (service not available, app bugs, security issues, etc.) and analyzing their root causes.

IT infrastructure monitoring

Network Operations Center (NOC)

  • NOC setup and introduction of efficient workflows and policies.
  • 24×7 network monitoring, health checks, incident resolution.

Network Operations Center (NOC)

Applications and app infrastructures

  • Application monitoring, performance management, troubleshooting, enhancement, integration and optimization.

Applications and app infrastructures

IT infrastructure design

  • Designing a new IT infrastructure or its components.

IT infrastructure design

Cloud migration

  • Planning and executing application and data warehouse migration to the cloud.

Cloud migration

Cloud usage optimization

  • Optimizing cloud resource consumption to reduce cloud costs.

Cloud usage optimization

Administration of IT infrastructure

  • Regular software configuration and updates, as well as user administration.
  • Server, network, cloud, and on-premises data centre management, as well as cloud services.
  • Administration of virtual desktops.
  • Vulnerability analysis, vulnerability scanning
  • Regular compliance auditing and reporting (HIPAA, GDPR, PCI DSS, FDA, etc.)

Administration of IT infrastructure

Development infrastructures

  • Setting up CI/CD pipelines, development and testing environments.

Development infrastructures
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Our Methodology for Managed IT Delivery

Customized customer communication_managed-it

Customized customer communication

  • Analyzing the information requirements of each stakeholder.
  • Discussing how to best communicate information to each stakeholder (communication means, level of detail, frequency of updates, timing, etc.).
  • Sharing relevant project status information on a regular basis.
Collaboration based on KPIs_managed-it

Collaboration based on KPIs

To track the quality of the services we provide, we define tailored sets of business and IT goals.
1.The help desk
  • First-responder advantage.
  • Customer Satisfaction Rating (CSAT).
  • Rate of resolution
  • Call abandonment rate
2.Cybersecurity
  • Networks/software/devices are being monitored.
  • Incidents have been identified.
  • Incidents have been resolved.
  • Response time to an incident.
3.Application assistance
  • Application accessibility.
  • Requests for application changes were fulfilled.
  • Backlog of application change requests
  • Key application stakeholders are pleased.
  • User satisfaction with the application.
Consistent and comprehensive reporting_managed-it

Consistent and comprehensive reporting

We ensure service transparency by submitting regular reports on:
  • Achievement of team productivity and service quality KPIs.
  • Use of resources (actual versus planned).
  • Actual project problems or potential risks.
  • Revised risk management strategy, acceptability of the risks.
Quarterly improvements in service delivery_managed it

Quarterly improvements in service delivery

  • Regular roadmap revision (stated business needs vs. current business needs; value we bring vs. the highest possible value).
  • Proactivity in terms of adding improvements or competitive advantages to the service.
Comprehensive knowledge transfer_managed it

Comprehensive knowledge transfer

  • Detailed process descriptions and policies regulating IT service provisioning.
  • Knowledge transfer to your in-house architects, developers, testers, DevOps engineers, IT support specialists, DBAs, and security administrators.
Flexibility in cooperation models_managed it

Flexibility in cooperation models

  • Complete managed IT services: taking the whole responsibility for your IT infrastructure component(s). We can also manage other IT services vendors of yours.
  • Co-managed cooperation model: cooperating with your internal IT infrastructure department or other IT services vendors.

How Much Will Your Managed IT Services Cost?

Per-ticket pricing

  • Best for: L1, L2 support, security management.
  • At the start of cooperation, we define the ticket cost, and you get charged based on the volume of incidents we resolve monthly.

Fixed monthly fee

  • Best for: L3 support (defect fixes, minor functional changes), security management.
  • You pay in advance at a reduced hourly rate for a bunch of hours during which we deliver continuous support.

Time & Material (hourly billing)

  • Best for: Evolution of applications and/or IT infrastructure components (introducing substantial changes or adding new functionality)
  • You receive the end-of-the-month invoice based on the hours or efforts reported per month.

Mixed model (fixed monthly fee )

  • Best for: long-term cooperation entailing miscellaneous services.
  • You can combine different pricing models best fitting the required activities comprising your service suite.

The costs will also depend on:
  •  
    The service package (continuous monitoring and troubleshooting, L1-L3 help desk, migration, etc.).
  •  
    IT infrastructure type (cloud, on-premises).
  •  
    IT infrastructure complexity.
  •  
    SLA package (time coverage, number of issues included) and target KPIs.
  •  
    We will be pleased to provide a customized estimate for you.
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