CRM consulting services will assist you in developing the optimal strategy for sales, marketing, and customer service activities, as well as maximising the return on your CRM investment. Our CRM specialists at Peafowlsoft strive to address a wide range of business demands with customised CRM solutions.
CRM Consulting Services
Dedicated Services
CRM Process Automation Consulting
Consulting on sales automation
- Automated sales process design.
- Making a business case (cost, outcomes, ROI or NPV).
- Choosing a sales CRM platform (if not selected yet).
- A specification for customisation and integration.
- Training for the sales crew.
- Training for the sales crew.
- Providing consulting services till the project is completed.
Consulting on customer service automation
- Automated customer service process design.
- Making a business case (cost, outcomes, ROI or NPV).
- Customer service platform selection (if not selected yet).
- A specification for customisation and integration.
- Training for the service team.
- Providing consulting services till the project is completed.
Consulting on marketing automation
- Automated marketing process design
- An economic case (cost, outcomes, ROMI or NPV).
- Selection of a marketing automation platform (if not selected yet).
- A specification for modification and integration.
- Training for the marketing staff
- Consulting assistance till the project is completed.
CRM Project Consulting
Consulting for CRM installation
- Automated sales, customer service, and marketing procedures are designed.
- An economic case (cost, outcomes, ROI or NPV).
- Choosing a CRM platform (if not selected yet).
- A specification for modification and integration.
- Training for sales, customer service, and marketing teams.
- Consulting assistance till the project is completed.
CRM migration assistance
- Automated sales, customer service, and marketing processes are being redesigned.
- An economic case (cost, outcomes, ROI or NPV).
- Choosing a CRM platform (if not selected yet).
- A plan for data migration.
- A specification for modification and integration.
- Training for sales, customer service, and marketing teams.
- Consulting assistance till the project is completed.
CRM Redesign Consultation
- A strategy for turning CRM into a digital transformation facilitator.
- An economic case (cost, outcomes, ROI or NPV).
- A specification for modification and integration.
- A specification for modification and integration.
- Training for sales, customer service, and marketing teams.
- Consulting assistance till the project is completed.
Consultation on CRM consolidation
- Customer relationship management (CRM) that is oriented on the customer.
- An economic case (cost, outcomes, ROI or NPV).
- A proposal for consolidation.
- Specifications for each integrated CRM’s customization and integration.
- Training for sales, customer service, and marketing teams.
- Consulting assistance till the project is completed.
CRM Consulting for Specific Domains
CRM for ecommerce
- Automated sales, customer service, and marketing procedures are designed.
- CRM platform decision based on a business case (costs, results, ROI, or NPV) (if not selected yet).
- Specification of software needs.
- Training for sales, customer service, and marketing staff.
- Throughout the project life cycle, consulting assistance is available.
CRM in the healthcare industry
- Processes for automating patient engagement.
- Create a business case (costs, outcomes, ROI, or NPV) -Choose a CRM platform (if not selected yet).
- Description of software requirements.
- Training for the patient engagement staff.
- Assistance with consulting throughout the project life cycle.
Banking CRM
- Automated sales, customer service, and marketing operations for individuals and businesses.
- Making a business case (cost, outcomes, ROI or NPV).
- Platform selection for CRM.
- Specification of software needs.
- Different user jobs require different types of training.
- Throughout the project life cycle, consulting assistance is available.
CRM in the manufacturing industry
- For your manufacturing CRM, create a business requirements specification.
- Making a business case (cost, outcomes, ROI or NPV).
- Platform selection for CRM (if not selected yet).
- Specification for integration (planning integrations with PLM, accounting software, ERP, inventory management software, field service management software).
CRM Consulting to Drive Customer and Revenue Growth
CRM Consulting Axioms Worth Believing In
Technology CAN be used to solve business problems
CRM-enabled business process automation has been shown to effectively solve sales, customer service, and marketing difficulties, allowing businesses to:
- A 23-30% increase in marketing ROI.
- A 30-45% increase in sales revenue.
- A 90-98% CSAT score.
The most successful process modifications are the result of collaboration between in-house managers and CRM consultants
Peafowlsoft’s CRM consultants apply their technical expertise and industry knowledge to assist your in-house management in bringing process innovations to life with a good return on investment. The most typical business benefits you’ll get from working with Peafowlsoft’s CRM team are greater customer acquisition, conversion, and a significant boost in revenue.
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